Supply Chain Customer Service Agent

Key Responsibilities:

• Demand Management including forecast review, stock outs, coverage in the countries and in alignment with stakeholders
• Manage and handle customer orders including alignment with Production and Quality to ensure a reliable supply
• Ensure shipping aligns with requested delivery dates in alignment with Dispatch and Warehouse
• Manage special requests like one-time shipments, registration samples based on customer demand
• Update and maintain CS related SAP records
• Monitor supply related Key Performance Indicators (KPIs) and prepare performance reports, implement Corrective Actions/Preventive Actions (CAPAs) to improve performance

Minimum Requirements:

• Proven experience in Operations Management and Execution
• Problem-solving and timely decision-making abilities, strong sense of ownership and proactive mindset; Being a team player is essential
• Strong in communication including internal and external stakeholders
• Understanding of transportation, demand planning, and order management
• Active learning mindset, willingness to adapt to change and ability to manage stress effectively
• Proficiency in relevant tools and systems (e.g., SAP, Power BI, Kinaxis)
• Analyze Data and curiosity to support automation of customer services processes
• Romanian and English (fluent)

Commitment to Diversity and Inclusion / EEO paragraph:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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