Digital Operations Intern
REQ-10075671
Apr 10, 2026
LOC_BE
About the Role
Key Responsibilities
- Support the operational back-end for the HCP portal.
- Coordinate and track incoming portal requests.
- Support content updates, page requests, and minor configuration changes.
- Act as a liaison with the webmaster, IT, external digital agency(s)
- Run a basic pre-release QA checklist (links, key pages, formatting, tracking presence) and document results for review.
- Log defects, escalate risks, and support re-testing after fixes, with final go/no-go approval retained by the Digital Manager.
- Maintain clear documentation of requests, status, and outcomes.
- Support digital analytics and continuous optimization
- Support digital process improvement and documentation
- Digital governance/compliance operational support.
- Maintain governance evidence (approvals, release notes, documentation) in the agreed repository to support audit readiness.
- Track required training and access requests for relevant tools and follow up with stakeholders until completion/closure.
What We Ask
- Currently enrolled in (or recent graduate of):
- Digital / Business / Marketing / IT / Data-related degree
- Strong operational mindset:
- Hands-On & Proactive
- Organized
- Detail‑Oriented
- Comfortable with structured operational work and follow-through
- Analytical curiosity:
- You like understanding why something performs the way it does
- Ability to solve complex problems using technology in innovative ways.
- Fluent in English
- Knowledge of Drupal 10 (Preferred)
- You are available for a minimum of 3 months and ideally for 6 months
What You'll Learn
- How a global digital platform is operated locally - from intake and prioritization to release and ongoing optimization
- How to deliver digital updates in a regulated environment, balancing speed, quality, and compliance
- The end-to-end lifecycle of digital operations: request → delivery → QA → measurement → optimization
- Practical experience coordinating with cross-functional stakeholders (business, IT, webmaster, agency)
- How to translate basic analytics into clear, actionable recommendations for improvement
- A structured internship experience where you will be trusted with responsibility, empowered to achieve your goals, and supported to unlock your potential
Role Requirements
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)
DIV_IM
General Management
LOC_BE
Vilvoorde
BE03 (FCRS = BE003) Novartis Pharma nv-sa
FCT_MM
Temporary (Fixed Term)
No
