Field Capability Building Manager
REQ-10075818
Apr 14, 2026
LOC_MX
About the Role
Major Accountabilities
Field Capability Training & Deployment
- Deploy and localize global field capability curricula (e.g. selling skills, customer engagement models, omnichannel execution, CRM excellence, Rep of the Future).
- Design and deliver training programs for sales representatives, first‑line managers and field leadership, aligned with global standards and country priorities.
- Ensure training focuses on practical skill application, behavior change and execution excellence in the field.
Training Execution & Delivery
- Lead classroom, virtual and blended learning experiences for the field force.
- Support training execution for cycle meetings, launches and key commercial milestones.
- Partner with Field Leadership to reinforce learning through coaching tools, reinforcement plans and on‑the‑job application.
Capability Excellence & Governance
- Ensure all field training aligns with global capability frameworks, governance standards and compliance requirements.
- Measure training effectiveness through post‑training adoption, skill lift and performance indicators.
- Share best practices and success stories across teams and regions.
Tools, Systems & Adoption
- Partner with CRM and field systems owners to support training and adoption of global tools and platforms.
- Enable high usage and proficiency of sales technologies and digital engagement tools.
Stakeholder & Vendor Management
- Collaborate with Sales, Marketing, Medical and P&O/T&D teams to align capability priorities.
- Manage external training vendors for field capability programs, ensuring quality, consistency and budget adherence.
Key Performance Indicators (Examples)
- % of field force completing priority capability programs on time
- Post‑training proficiency lift vs. baseline
- Adoption and usage of field tools within 60 days
- Training effectiveness scores and field leadership feedback
Ideal Background
- Minimum 3-5 years of total experience
- Experience in Sales Excellence, Commercial Capability or Field Training in life sciences or regulated industries
- Sales Representative experience is desired.
- Strong understanding of sales force effectiveness and field execution models
- Experience delivering large‑scale training programs with measurable impact
- Fluent English
Role Requirements
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)
DIV_IM
Marketing
LOC_MX
INSURGENTES
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
FCT_SA
Full time
Regular
No
