Vendor Alliance Lead - Associate Director FSP

Major accountabilities:

• 1. Lead business review meetings with vendors based on KPI and KQIs
• 2. Lead and/or support internal cross-functional ERMT meetings
• 3. Manages escalated global vendor issues, or selected country vendor issues
• 4. Identifies systemic patterns, driving root cause analysis and sustainably and effectively addresses pain points
• 5. Using technological enablers to drive automated and systematic issue resolution
• 6. Function as service category expert providing expertise and training to stakeholders
• 7. Ensures compliance with all required SOPs and business guidance documents
• 8. Provides Health Authority inspection support
• 9. CAPA management from audit & inspections
• 10. Drives value through process improvement and innovation within category
• 11. Proactive risk management within category
• 12. Supporting global and local vendor qualification if required
• Key performance indicators:
  • ERMT(s) meet business objectives
  • Robust processes to capture and measure the issue resolution, escalation and risk mitigation, and communication of supplier quality/performance issues
  • Highly integrated and seen as supplier experts within ERMTs, and related business stakeholders like Procurement, Finance, Compliance, ESP QA.
  • No deviations to Novartis specifications and Standard Operating Procedures; Supplier due diligence activities (qualifications and re-qualifications) are completed in a timely manner to minimize any delays to study startup timelines and non-compliance
  • Contribute to continuous improvements/enhancements to benefit business community
  • Complete and accurate documentation to facilitate successful internal and external audit / inspections
  • Timely oversight, completion, and management of assigned supplier qualification and re-qualification requirements
  • Accountable for quality and completeness of qualification and governance documentation in VPG systems including ERMT meeting minutes