Manager, Implementation Planning & Experience Design

Key Responsibilities

• Lead strategic change planning to align transformation initiatives with business goals and timelines
• Design and deliver engaging associate experiences that support adoption and learning
• Conduct impact assessments and stakeholder analyses to tailor change strategies
• Collaborate with cross-functional teams to embed experience design into change efforts
• Develop feedback loops and analytics to measure and improve experience outcomes
• Advise leaders and project teams on best practices in change and experience design
• Facilitate workshops to co-create solutions that address business and user needs
• Ensure compliance with internal standards across all planning and design activities

Essential Requirements

• Proven experience in change management, project planning, or service design within large organizations
• Strong ability to design associate-centric experiences that support transformation and engagement
• Excellent communication and stakeholder management skills across diverse teams
• Proficiency in using data, feedback, and analytics to inform planning and measure outcomes
• Creative problem-solving mindset with a passion for innovation and continuous improvement
• Familiarity with experience design principles and their application in organizational change
• Fluency in English, both written and spoken

Desirable Requirements

• Certification in change management or design thinking methodologies
• Experience working with advertising agencies or in a global corporate environment

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.