REQ-10067679
Jan 20, 2026
LOC_CN

About the Role

Major Accountabilities:
  • Establish a Strategic Business Partner team that focuses on delivering the DDIT quality services to support the ongoing business operations as well as the mid and long-term business strategy.
  • Support the definition and delivery of the [Function] DDIT portfolio
  • Promote a DDIT cultural change program that promotes speed, agility, customer focus, strong business engagement and business impact-oriented thinking in DDIT
  • Work closely with other DDIT domains to establish annual or periodic processes for portfolio, budgeting, business architecture, technology identification, technology sourcing, people and skills development and other DDIT support activities.
  • Ensure 1st class experience for the associates in the team by creating an inclusive, inspired environment and upskilling, and developing people.
  • Articulate the business strategy and customer experience
  • Co-create the Product Family vision and business/customer capability roadmaps with the Business Product Owner
  • Act as IT single point of accountability for delivering Product Roadmaps across the Product Family
  • Ensure availability to all technical resources required to deliver, ensure role clarity and provide forums to clarify questions and resolve conflicts as they come up
  • Collaborate with the Product Managers and the Scrum Masters on a regular basis
  • Key member of the Product Council responsible for managing Product Family budget adherence, roadmap delivery, prioritization and conflict resolution
  • Manage budget and financial aspects of project portfolio and operational budget within DDIT function
  • Accountable for the end-to-end product portfolio performance, cost and business value creation in the [business division]
  • If this role is the most senior leader in a NOCC or a top market, this role is responsible for cross-DDIT functional leadership in the local LT and collaborate across DDIT functions to drive the engagement, to improve internal customer satisfaction, and manage crisis if any
  • Keep challenging the status quo from the business unit or top market perspectives on processes, technology architecture and delivery model for a more cost efficient and fit-for-purpose DDIT services
  • Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
  • Distribution of marketing samples (where applicable)
  • Ensure a healthy and safe workplace by complying with Novartis HSE and ISEC standards, implementing measures, providing training and resources, supporting employee well-being, investigating incidents, and collaborating with HSE teams to maintain a safe environment while adhering to quality, ethical, health, safety, and environmental requirements

Key Performance Indicators:
  • Successful delivery and operations of standardized DDIT solutions for the Novartis [Business Division/Function] that are well aligned to the business strategy and global DDIT Strategy
  • KPls that are relevant for customer satisfaction are clearly defined, constantly measured, and met
  • Meeting yearly budget target for DDIT projects and operations

Experience:
  • Working experience within the pharmaceutical industry
  • Relationship Management
  • Leveraging digital technology / big data
  • Multi-national global experience
  • Interactions with senior management
  • Influencing without authority
  • Track record delivering global solutions at scale
  • Collaborating across boundaries

Skills :
  • Strategic Leadership
  • Business Acumen
  • Talent Development
  • Customer Requirements
  • Business Requirements
  • Technical Analysis
  • Financial Modeling
  • Information Technology Consulting
  • strategic Planning
  • stakeholder management
  • Project Management
  • Digital Capabilities
  • Effective use of technology
  • Business Value Creation
  • Change Management
  • Organization Awareness
  • Vision

Language:
  • English

Role Requirements

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

DIV_TO
Information Technology
LOC_CN
Shanghai (Shanghai)
CN14 (FCRS = CN014) China Novartis Institutes for BioMedical Research Co., Ltd.
FCT_TT
Full time
Regular
No
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REQ-10067679

Head DDIT China

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