Director- Productivity & M365 Platforms (Infrastructure Services)

Key responsibilities:

• Own the global Microsoft 365 strategy, roadmap, and architectural direction—spanning Exchange, SharePoint, Teams, OneDrive, Power Platform, Viva, Copilot, and related services.
• Champion productivity transformation by identifying, piloting, and scaling emerging capabilities (e.g., AI, automation, next‑gen collaboration).
• Provide end-to-end accountability for service quality, performance, resilience, and support—covering L2–L4 operations via internal teams and strategic suppliers.
• Oversee service health, incident/problem/change management, service request governance, release cycles, and communication processes. Ensure adherence to enterprise security, compliance, audit, SOX, and risk management standards.
• Lead Microsoft licensing strategy (EAs, SCEs, add-ons, Copilot licensing, usage telemetry), ensuring cost optimization and entitlement accuracy. Act as the single point of accountability for all licensing audits, reporting, and renewals.
• Drive commercial planning, consumption forecasting, and financial stewardship for the entire Microsoft portfolio.
• Lead enterprise-wide rollout, adoption, and value measurement of Microsoft Copilot and AI capabilities. Drive AI governance, data readiness, safe-use frameworks, and business integration.
• Drive adoption initiatives—roadshows, blogs, enablement videos, learning experiences—to help employees unlock full M365 value.
• Build an effective change management and communication engine to support continuous platform enhancements.
• Lead a global team of platform architects, service owners, engineers, and operations specialists. Build strong partnerships with Digital Workplace, Network, Security, Compliance, TechOps, and business stakeholders.

Essential Requirements:

• Hands-on experience around managing large scale M365 Platforms and Products. Track record of leading cross-functional transformation and driving enterprise-wide product adoption.
• 12+ years of relevant technology leadership experience, with at least 6+ years in enterprise-level management roles overseeing large-scale M365 platforms or digital workplace ecosystems.
• Proven experience leading end-to-end Microsoft 365 services—Exchange, SharePoint, Teams, OneDrive, Identity, Security & Compliance, Power Platform, and AI/Copilot integrations. Familiarity with L2–L4 support structures and ITSM processes for M365 services.
• Demonstrated success in managing Microsoft licensing, enterprise agreements, consumption modeling, and optimization initiatives.
• Strong experience with global operations, multisite service delivery, and vendor/supplier management (including Microsoft). Experience operating in highly regulated environments with strong emphasis on compliance, audit, and data governance.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards