Product Implementation expert - Learning & Skills Technology (CSOD)

Key Responsibilities

• Act as techno-functional expert / business analyst for learning and skills technology landscape of the organization.
• Coordinate and engage with both internal and external stakeholders throughout the organization. Challenge existing processes, Translate business requirements into optimal technical solutions in partnership with IT operations team, and drive platform adoption.
• Maintain expert-level knowledge of HR systems, including features/configuration options, advise stakeholders on best practices and roadmap alignment.
• Lead change & release deployment execution, design/build/automation support, configuration coordination, end-to-end testing, and move-to-production readiness.
• Provide technical support to sustain system health and workflows, troubleshoot issues, perform root-cause analysis, and manage escalations.
• Operate within defined service management standards to fulfil service offerings and ensure consistent delivery quality.
• Deliver reporting and dashboards, analyze data for trends and continuous improvement opportunities.
• Coordinate with internal support teams, integration partners, and product vendors to resolve issues and implement enhancements in line with vendor release calendars.
• Maintain governance and compliance with both internal and external policies—including GAMP and CFR 21 Part 11—through rigorous audits, controls, and data integrity measures.
• Support regulated environment GxP validation and periodic review activities. Maintain audit-ready state of the systems in scope.
• Own and maintain configuration/technical documentation (workbooks/specs), operating procedures, knowledge content, and application standards.

Essential Requirements:

• Product certifications / equivalent product implementation or support experience on Learning management systems and learning experience platforms, preferably Cornerstone OnDemand (CSOD) or any other leading industry platforms 
• 5+ years of practical experience with relevant systems, including CSOD LMS & LxP, Data Integration, APIs, and third-party content management system integration such as Coursera—in areas such as implementation, configuration, release management, and third-level support.
• Hands-on experience of GxP, Computer System Validation (CFR 21 Part 11), Data Privacy and regulatory Compliance
• Role‑model self‑awareness and a growth mindset through continuous learning, acknowledging gaps, and personal accountability.

Desirable Requirements:

• Experience / proven knowledge of artificial intelligence tools & use cases for learning & talent systems
• Demonstrated ability to work in cross functional teams within international & matrixed environment. 
• Excellent written and verbal communication skills
• Solid organizational skills include attention to detail and multi-tasking skills.
• Experience in pharmaceutical or life science industry would be a plus.