## [Payroll Expert](/req-10078974-payroll-expert "Payroll Expert") Job ID REQ-10078974 Sep 24, 2026 LOC_MY ### About the Role Key Responsibilities: - Support operational execution of payroll strategic objectives across teams and regions. - Implement payroll processes and standards with guidance and training for users. - Respond to payroll service requests and resolve issues or escalate as needed. - Track and troubleshoot service errors, analyzing messages and user queries. - Evaluate payroll services and contribute to continuous improvement initiatives. - Collaborate on payroll-related projects at country or business unit level. - Provide expert advice on payroll systems, compliance, and customer-focused solutions. Essential Requirements: - Bachelor’s degree in finance, Accounting, Business, or a related field. - Minimum 5 years payroll experience in full payroll cycle with experience in Taiwan (Main), Hong Kong and China countries. - Professional fluency in written and spoken English and Chinese. - Direct knowledge of country-specific payroll regulations and tax compliance for the APAC region. - In depth knowledge and experience in Reconciliation & audit readiness, Vendor governance and Data privacy & payroll governance. - Expertise in Workday & advanced Excel skills. - Strong attention to detail and accuracy, with the ability to manage payroll data, validations, reconciliations, and documentation with a high degree of precision. - Strong analytical and problem-solving skills to resolve payroll-related issues in a timely manner. - Effective communication and stakeholder management skills, with the ability to partner with internal teams, vendors, and employees across multiple geographies and manage queries professionally. - Process improvement and automation mindset. Desirable Requirements: - Experience troubleshooting service errors and resolving complex payroll queries. - Strong proactive problem-solving skills in a customer-focused environment. - Multi-country payroll experience other than Taiwan, Hong Kong and China. - Experience with Workday integration - Experience in Global/ MNC and complex & matrixed organizations - Experience in leveraging AI to simplify people processes, reduce duplication, and shift team capacity toward higher impact, value adding work. ### Role Requirements **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? [https://www.novartis.com/about/strategy/people-and-culture](https://www.novartis.com/about/strategy/people-and-culture "https://www.novartis.com/about/strategy/people-and-culture") **Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally. [Read our handbook (PDF 30 MB)](https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf) Division DIV_PO Business Unit Human Resources Location LOC_MY Site Selangor Company / Legal Entity MY01 (FCRS = MY001) Novartis Corporation (Malaysia) Sdn. Bhd. (197101000541) Functional Area FCT_HR Job Type Full time Employment Type Regular Shift Work No [Apply to Job](https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Selangor/Payroll-Expert_REQ-10078974 "Apply to Job") ![careers default image](https://prod1.jobapi.novartis.com.cn/themes/custom/cosmos/patterns/images/careers-default-image.webp "careers default image") Job ID REQ-10078974 ### Payroll Expert [Apply to Job](https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Selangor/Payroll-Expert_REQ-10078974 "Apply to Job")