##  [Customer Success - Content Enablement Platforms](/req-10086383-customer-success-content-enablement-platforms "Customer Success - Content Enablement Platforms") 

  Job ID REQ-10086383 

 

 Aug 31, 2026 

 

 LOC_IN 

 

 

 

###  About the Role 

Location- Hybrid, Hyderabad.

Key Responsibilities:

- Drive adoption and value realization of Content Platforms across assigned regional markets.
- Identify adoption barriers and proactively resolve or escalate issues impacting platform usage.
- Align platform capabilities with local and regional business needs.
- Design and deliver regional training programs through live and virtual formats.
- Adapt training materials and learning content to meet regional and local requirements.
- Ensure users are effectively enabled to utilize platform features and capabilities.
- Execute regional change management plans and conduct change impact assessments.
- Lead communication, engagement, and adoption activities during platform enhancements and releases.
- Serve as the regional point of coordination for platform rollouts and change initiatives.
- Build strong relationships with regional business teams, market users, and platform leads.
- Collaborate with stakeholders across regions to drive alignment and adoption.
- Stay informed on industry best practices in change management, learning, and technology adoption.
- Continuously improve training effectiveness, user experience, and adoption strategies.

Essential Requirements:

- Bachelor's degree required; advanced degree in Business, Technology, or a related field preferred.
- Minimum 6+ years of experience in Change Management and Training Management, ideally within a product-focused environment.
- Excellent written and verbal communication skills in English.
- Fluency in a second language is mandatory (Spanish, Portuguese, German, French, Japanese, or Italian).
- Proven experience designing and delivering effective training programs for diverse audiences.
- Experience working with distributed teams across multiple regions and time zones.
- Strong stakeholder management, communication, organizational, and problem-solving skills.
- Ability to make decisions in fast-paced and ambiguous environments.
- Highly organized with strong attention to detail and execution discipline.
- Ability to operate independently with limited oversight while maintaining delivery excellence.
- Customer-focused, collaborative, and continuous improvement mindset.
- Willingness to support overlap with EMEA, LATAM, and APAC time zones as required.

Desirable Requirements:

- Experience supporting digital transformation, technology adoption, or platform enablement initiatives.
- Familiarity with content, marketing, or commercial platforms such as:
    - Wrike
    - Monday.com
    - ScreenDragon
    - Aprimo
    - Veeva PromoMats
    - Activator
    - Shaman
    - Veeva CRM
    - Salesforce Marketing Cloud
- Experience working in global, cross-cultural environments.
- Exposure to pharmaceutical, healthcare, or regulated industries.
- Change Management certification (e.g., Prosci, ADKAR, or equivalent).
- Strong change leadership and organizational influence capabilities.
- Demonstrated ability to drive continuous improvement and user adoption outcomes.





























Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? [https://www.novartis.com/about/strategy/people-and-culture&nbsp](https://www.novartis.com/about/strategy/people-and-culture&nbsp);





Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: [https://www.novartis.com/careers/benefits-rewards &nbsp](https://www.novartis.com/careers/benefits-rewards &nbsp);







 

###  Role Requirements 

 

**Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? [https://www.novartis.com/about/strategy/people-and-culture](https://www.novartis.com/about/strategy/people-and-culture "https://www.novartis.com/about/strategy/people-and-culture")

**Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally.  
[Read our handbook (PDF 30 MB)](https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf)



 

 

 

 

 

 Division DIV_IM 

 

 Business Unit Marketing 

 

 Location LOC_IN 

 

 Site Hyderabad (Office) 

 

 Company / Legal Entity IN10 (FCRS = IN010) Novartis Healthcare Private Limited 

 

 Functional Area FCT_MM 

 

 Job Type Full time 

 

 Employment Type Regular 

 

 Shift Work No 

 

 [Apply to Job](https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Hyderabad-Office/Customer-Success---Content-Enablement-Platforms_REQ-10086383-1 "Apply to Job") <a class="link_button button_text" href=""></a> 

 

 

 

 

 

 ![careers default image](https://prod1.jobapi.novartis.com.cn/themes/custom/cosmos/patterns/images/careers-default-image.webp "careers default image") 

 Job ID REQ-10086383 

 

 

###  Customer Success - Content Enablement Platforms 

 [Apply to Job](https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Hyderabad-Office/Customer-Success---Content-Enablement-Platforms_REQ-10086383-1 "Apply to Job") <a class="link_button button_text" href=""></a>