## [Manager, Market Engagement & Governance](/req-10087125-manager-market-engagement-governance "Manager, Market Engagement & Governance")
Job ID REQ-10087125
Sep 02, 2026
LOC_IN
### About the Role
Key responsibilities:
Market & Stakeholder Engagement
- Act as a primary pint of contact for assigned markets, regions, and above-country stakeholders.
- Gather, prioritize, and coordinate business requests through structured demand governance processes.
- Facilitate collaboration across BSI, CLS, DDIT, Finance, and partner functions.
- Ensure stakeholder needs are understood, addressed, and routed to the appropriate teams.
- Support issue resolution and monitor stakeholder satisfaction with delivered solutions.
Demand Governance & Prioritization
- Support demand intake, prioritization, and tracking across BSI service areas.
- Ensure requests are evaluated and aligned with business priorities, resource availability, and strategic goals.
- Maintain visibility of demand pipelines, resource requirements, risks, and dependencies.
- Support governance forums and decision-making processes.
- Ensure transparency and consistency in prioritization and execution.
- Partner with BSI leadership and functional team to align activities with International and CLS priorities.
AI Governance operations
- Coordinate AI governance activities across stakeholders, technology, risk, legal, and compliance stakeholders.
- Manage AI governance processes, approvals, controls, and reporting frameworks.
- Monitor governance compliance, risk mitigation, and operational KPIs, driving corrective actions where required.
- Manage stakeholder engagement, change management, training, and continuous improvement of AI governance framework in International
Customer Experience & Operational Excellence
- Establish ongoing dialogue with stakeholders to understand satisfaction levels and business needs.
- Monitor adoption and effectiveness of BSI solutions and services.
- Support KPI development, reporting, and performance reviews for stakeholder engagement activities.
- Identify opportunities to improve customer experience, governance effectiveness, and service performance.
- Promote a customer-centric culture across BSI Operations.
Continuous Improvement, AI & Change Enablement
- Identify and implement process improvements that increase efficiency and transparency.
- Drive adoption of automation, GenAI, and digital productivity solutions.
- Support change management activities associated with new services, processes, and operating models.
- Contribute to competency development and best-practice sharing across BSI Operations.
- Leverage AI tools such as Microsoft Copilot and AI Agents to improve productivity and stakeholder service.
Functional Skills & Knowledge
- Strong stakeholder management and customer engagement capability.
- Understanding of demand governance, prioritization, and operational planning processes.
- Experience working in cross-functional, matrixed, and global business environments.
- Strong communication, facilitation, and influencing skills.
- Understanding of operational excellence and continuous improvement methodologies.
- Experience with KPI development, performance reporting, and stakeholder management reporting.
- Ability to align business priorities with operational execution.
- Strong problem-solving and issue-resolution skills.
- Knowledge of GenAI, automation, and digital productivity solutions.
- Good commercial awareness and understanding of International business operations.
Essential Requirements:
- Stakeholder satisfaction and engagement effectiveness.
- Timely and effective demand intake, prioritization, and resolution.
- Alignment of BSI activities with market, regional, and CLS priorities.
- Adoption and utilization of BSI solutions and services.
- Quality and timeliness of governance reporting and operational reviews.
- Successful resolution of stakeholder issues and escalations.
- Delivery of operational excellence and continuous improvement initiatives.
- Productivity improvements enabled through AI, automation, and simplification efforts.
Ideal Background
- 8–12 years of relevant experience, aligned to a Manager level role.
- Experience in stakeholder engagement, governance, operations, business excellence, PMO, customer success, consulting, or related business functions.
- Experience working in global, matrixed organizations with multiple stakeholder groups.
- Strong track record in cross-functional collaboration and stakeholder management.
- Experience supporting governance forums, prioritization processes, and operational planning activities.
- Exposure to business transformation, change management, or operational excellence initiatives.
- Experience working with reporting, dashboards, performance metrics, and management information.
- Demonstrated ability to influence without authority and build trusted partnerships.
- Pharmaceutical, healthcare, life sciences, or similarly regulated industry experience preferred.
- Proficiency in using Generative AI tools (e.g., Microsoft Copilot, AI Agents) to improve productivity, decision-making, and stakeholder engagement.
Desirable Requirements:
- Stakeholder Management
- Market & Customer Engagement
- Deman Governance
- Operational Planning
- Cross-functional Collaboration
- Customer Experience Excellence
- Governance & Compliance
- Performance Management & KPIs
- Communication & Influencing
- Problem Solving
- Continuous Improvement
- Change Management
- Business Excellence
- AI & Automation Enablement
- Strategic Thinking
- Planning & Prioritization
- Relationship Management
- Operational Excellence
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? [https://www.novartis.com/about/strategy/people-and-culture ](https://www.novartis.com/about/strategy/people-and-culture );
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: [https://www.novartis.com/careers/benefits-rewards  ](https://www.novartis.com/careers/benefits-rewards );
### Role Requirements
**Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? [https://www.novartis.com/about/strategy/people-and-culture](https://www.novartis.com/about/strategy/people-and-culture "https://www.novartis.com/about/strategy/people-and-culture")
**Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally.
[Read our handbook (PDF 30 MB)](https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf)
Division DIV_IM
Business Unit General Management
Location LOC_IN
Site Hyderabad (Office)
Company / Legal Entity IN10 (FCRS = IN010) Novartis Healthcare Private Limited
Functional Area FCT_MM
Job Type Full time
Employment Type Regular
Shift Work No
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Job ID REQ-10087125
### Manager, Market Engagement & Governance
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