## [KM Change Lead](/req-10088140-km-change-lead "KM Change Lead") Job ID REQ-10088140 Sep 30, 2026 LOC_IN ### About the Role Key Responsibilities Change Management Leadership - Define, implement and continuously enhance the Change Management and Adoption framework, methodologies, governance, standards and best practices for Knowledge Management (KM) initiatives. - Drive consistency, quality and scalability of change management practices across the KM portfolio. - Incorporate behavioral science, user-centered approaches and data-driven methodologies to improve adoption outcomes. Change Strategy & Adoption - Develop and execute enterprise-wide change management and adoption strategies for KM and digital transformation initiatives. - Design and implement stakeholder engagement, communication, training, readiness and reinforcement plans. - Leverage champion networks, communities of practice, recognition programs and gamification techniques to drive sustainable behavior change. Portfolio Governance & Delivery Oversight - Oversee change management activities across multiple projects and programs, including prioritization, resource allocation, capacity planning and delivery governance. - Provide leadership reporting on adoption, engagement, value realization and program performance. - Identify risks, recommend mitigation plans and ensure successful change outcomes across initiatives. End-User Engagement & Continuous Improvement - Conduct workshops, listening sessions, co-creation activities and feedback forums to understand user needs and challenges. - Translate user insights into actionable recommendations that improve solutions, user experience and adoption strategies. - Establish continuous feedback mechanisms to drive ongoing improvement and engagement. Adoption Analytics & Value Realization - Define and track KPIs related to adoption, engagement, usage, behavioral change and business value. - Analyze usage metrics, search trends, content engagement and AI-driven insights to identify adoption opportunities and barriers. - Develop targeted interventions and leadership recommendations based on performance data and user behavior insights. Stakeholder Management & Sponsorship - Partner with senior leaders, sponsors and key stakeholders to build alignment and secure commitment to change initiatives. - Manage stakeholder expectations, address resistance and influence decision-making through evidence-based recommendations and storytelling. - Lead risk assessment and readiness activities to ensure successful adoption and value realization. People Leadership - Lead, coach and develop a team of Change Management professionals. - Drive performance management, capability building, workforce planning and succession management. - Foster expertise in behavioral science, change leadership, stakeholder engagement and adoption analytics. Knowledge Management Advocacy - Act as a KM ambassador with business leaders and stakeholders. - Identify opportunities to expand KM adoption and demonstrate measurable business value. - Support strategic partnerships and initiatives that strengthen organizational knowledge-sharing capabilities. Essential Requirements - Bachelor's degree in Business, Organizational Development, Human Resources, Communications, Knowledge Management or a related discipline. - 12+ years of experience in Change Management, Organizational Transformation, Adoption, Knowledge Management, Consulting, Communications, Project or Program Management within a corporate environment. - Proven experience leading large-scale, complex change and transformation initiatives from strategy through adoption and value realization. - Strong experience working with and influencing senior stakeholders in global, matrixed organizations. - Demonstrated experience partnering with Europe-based stakeholders and managing geographically distributed teams. - Proven people leadership experience, including coaching, talent development, performance management and capacity planning. - Strong expertise in stakeholder engagement, sponsorship management and resistance management. - Experience applying behavioral science and user-centered design principles to improve adoption outcomes. - Strong analytical skills with experience using adoption, engagement and usage data to drive change interventions. - Experience supporting digital, technology, AI-enabled, data or Knowledge Management solutions. - Excellent communication, facilitation, presentation and storytelling capabilities. - Demonstrated ability to manage multiple priorities and drive results in a fast-paced environment. Desirable Requirements - Experience within Life Sciences, Healthcare or other highly regulated industries. - Professional certifications in Change Management (Prosci, ACMP, APMG or equivalent). - Experience leading global Knowledge Management transformation programs. - Exposure to AI-enabled knowledge solutions, enterprise search platforms and digital workplace technologies. - Knowledge of gamification, community-building and engagement frameworks. - Experience with adoption analytics, dashboard development and value realization measurement methodologies. - Consulting background with experience advising executive leadership teams. - Familiarity with organizational design, operating model transformation and enterprise change initiatives. - Advanced facilitation and workshop design expertise. - Strong understanding of continuous improvement and operational excellence practices. Key Skills - Change Management & Organizational Transformation - Stakeholder Engagement & Executive Influencing - Change Adoption & Behavioral Science - Strategic Communications & Storytelling - Adoption Analytics & Data-Driven Decision Making - Knowledge Management - People Leadership & Team Development - Portfolio & Program Governance - Risk & Readiness Management - User-Centered Design & Voice of Customer - Value Realization Measurement - Continuous Improvement & Innovation - Gamification & Engagement Strategies ### Role Requirements **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? [https://www.novartis.com/about/strategy/people-and-culture](https://www.novartis.com/about/strategy/people-and-culture "https://www.novartis.com/about/strategy/people-and-culture") **Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally. [Read our handbook (PDF 30 MB)](https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf) Division DIV_IM Business Unit Corporate & Division Services Location LOC_IN Site Hyderabad (Office) Company / Legal Entity IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area FCT_MM Job Type Full time Employment Type Regular Shift Work No [Apply to Job](https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Hyderabad-Office/KM-Change-Lead_REQ-10088140 "Apply to Job") ![careers default image](https://prod1.jobapi.novartis.com.cn/themes/custom/cosmos/patterns/images/careers-default-image.webp "careers default image") Job ID REQ-10088140 ### KM Change Lead [Apply to Job](https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Hyderabad-Office/KM-Change-Lead_REQ-10088140 "Apply to Job")