## [Product Expert - Web CMS - Drupal](/req-10089318-product-expert-web-cms-drupal "Product Expert - Web CMS - Drupal")
Job ID REQ-10089318
Oct 06, 2026
LOC_IN
### About the Role
Location: Hyderabad #Hybrid
Key Responsibilities
Strategic Web Experience Leadership
- Operationalize the global Drupal Web Strategy by translating strategic objectives into actionable roadmaps and prioritized backlogs.
- Champion best practices in user experience (UX), content governance, accessibility, and web performance to deliver consistent, high-quality digital experiences across markets.
- Align web initiatives, governance, and delivery plans with enterprise priorities, brand guidelines, and compliance requirements.
Demand Management
- Review, assess, and prioritize incoming requests and support tickets from country stakeholders.
- Recommend scalable solutions and alternative approaches in collaboration with Product Owners and DDIT teams.
- Act as the voice of the markets, ensuring business requirements are accurately represented and addressed.
Project Planning & Release Coordination
- Partner with Product and DDIT teams to define release scope, objectives, deliverables, and timelines.
- Coordinate release activities and facilitate product demonstrations for business stakeholders.
- Drive stakeholder engagement and ensure effective communication throughout the release lifecycle.
Testing, Quality Assurance & Sign-Off
- Review and validate business requirements to ensure completeness, traceability, and test readiness.
- Define and execute test scenarios covering critical business processes and real-world use cases.
- Conduct UAT, identify defects, and manage issue tracking through JIRA.
- Participate in walkthroughs, defect triage, and resolution discussions.
- Drive test sign-off and ensure completion within agreed timelines.
- Perform smoke testing and quality checks to validate release readiness.
- Maintain high standards of documentation, governance, and release traceability.
Essential Requirements
- Hands-on experience with Drupal CMS, including deployment and support of large-scale, complex global web platforms.
- Strong knowledge of web experience management, content governance, UX principles, accessibility, and website performance optimization.
- Experience working with digital technology platforms including Drupal, Google Analytics, Google Tag Manager (GTM), Salesforce, and JIRA.
- Proven ability to manage demand intake, prioritize business requirements, and translate needs into scalable solutions.
- Strong understanding of Agile product delivery methodologies.
- Demonstrated experience working with senior stakeholders and leading strategic business discussions.
- Proactive, ownership-driven mindset with the ability to independently drive outcomes and resolve challenges.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to simplify complex concepts and communicate them effectively to technical and non-technical audiences.
- Strong collaboration skills with experience working across cross-functional and global teams.
Desirable Requirements
- Experience supporting global web platforms across multiple regions and markets.
- Exposure to web governance, content operations, and enterprise digital transformation initiatives.
- Knowledge of release management, UAT frameworks, and quality assurance best practices.
- Experience facilitating stakeholder workshops, product demonstrations, and panel discussions.
- Familiarity with data-driven decision-making and digital analytics reporting.
- Experience building scalable web solutions while balancing business, compliance, and technical considerations.
- Natural curiosity, continuous improvement mindset, and ability to influence stakeholders without direct authority.
### Role Requirements
**Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? [https://www.novartis.com/about/strategy/people-and-culture](https://www.novartis.com/about/strategy/people-and-culture "https://www.novartis.com/about/strategy/people-and-culture")
**Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally.
[Read our handbook (PDF 30 MB)](https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf)
Division DIV_IM
Business Unit General Management
Location LOC_IN
Site Hyderabad (Office)
Company / Legal Entity IN10 (FCRS = IN010) Novartis Healthcare Private Limited
Functional Area FCT_MM
Job Type Full time
Employment Type Regular
Shift Work No
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Job ID REQ-10089318
### Product Expert - Web CMS - Drupal
[Apply to Job](https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Hyderabad-Office/Product-Expert---Web-CMS---Drupal_REQ-10089318 "Apply to Job")