Manager - Master Data Management

Key Responsibilities

• Deliver customer requirements within agreed SLAs (timeliness, accuracy, quality) and ensure excellent customer service.
• Monitor Master Data proactively and resolve Data Quality issues.
• Drive continuous improvement of Master Data Management (MDM) processes, tools, and rules by aligning with business requirements.
• Perform resolution activities in MDM systems (Informatica/EBX/Reltio) and conduct data health checks for issues like non-matches and exceptions.
• Suggest match-merging rules and provide feedback on data quality to source systems.
• Maintain Master Data consistency (Golden Record) across systems and Lead corrective actions for data maintenance and cleaning.
• Build complex queries and reports for data management tasks using appropriate tools.
• Adapt and improve Master Data models and processes for integrity and consistency.
• Initiate and lead projects related to Master Data alignment and system/process improvements.
• Act as MDM business expert in system or process change projects and support creation and maintenance of SOPs and quality checklists.
• Collaborate with cross-functional teams to ensure adherence to master data policies.

Essential Requirements

• 8+ years in a global company as a Data Steward, with ability to work independently and lead a small team.
• Strong experience in Master Data Management platforms (Reltio, Informatica MDM, TIBCO).
• Proficiency in writing complex SQL queries.
• Hands-on experience with ETL tools (Data IKU, Python) and Data Warehouses (Snowflake, Databricks).
• Familiarity with MDM-related data and business processes.
• Experience implementing Data Quality frameworks for MDM processes.
• Understanding of Agile methodology; experience with JIRA and Confluence.
• Strong documentation skills (MS Word, PowerPoint, process flows).
• Ability to manage multiple stakeholders/projects.
• Bachelor’s degree in computer science, IT, or other quantitative sciences

Desired Requirements

• Business understanding of pharmaceutical industry and data standards.
• Domain experience in one or more areas: Pharma R&D/Manufacturing, Procurement
• Experience with US healthcare data and working in Pharma/Life Sciences industry.